UTC Aerospace Systems is one of the world's largest suppliers of technologically advanced aerospace and defense products. We design, manufacture and service systems and components and provide integrated solutions for commercial, regional, business and military aircraft, helicopters and other platforms. We are also a major supplier to international space programs.
In 2012, UTC Aerospace Systems was formed by combining two industry leaders, Hamilton Sundstrand and Goodrich, creating an organization with key positions on a wide range of aircraft flying today and substantial content on various UAVs, satellites and ground and naval vehicles.
The UTAS Fans Customer Support Manager (CSM) is responsible for managing all aspects of Fans Customer Service (CS) processes to ensure high levels of customer satisfaction & responsiveness and business performance ¿ Aerospace Customer service experience is a mandatory prerequisite for this position
The CSM is responsible to create a hiring plan to allow these aspects of customer service to be in sourced by dedicated UTAS Fan employees
Commercial Aftermarket Planning for Fan end items and Piece parts
Commercial Fan Repair administration and management of Repair Admin Outsourced services
Provisioning and Configuration Management
Military After Market Contract and Repair Administration
Management of Monthly repair margins
Management of Rotables and Fleet Assets
Management and reporting of TAT, CSL by major customer category
Negotiate Aftermarket Product Support Agreements with customers
Ensure Fans pricing data is included in the UTAS Spares Parts Catalog
Establish and publish Fan repair catalog pricing (i.e. standard pricing for NFF, minor, major repairs)
Additionally the CSM is be responsible for managing and directing the Fans service engineering function along with managing the CS overhead budget, ensuring organizational compliance with the UTC Code of Ethics, Environmental Health & Safety policy, export regulations and other applicable policies and procedures.
Bachelors degree in engineering / business or other related field
Masters degree/MBA preferred
5 plus years in Management role
Knowledge of Aerospace Customer support requirements for UTAS Fans
United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer.